Question 1

Program Processing Officer (Antigua & Barbuda)

Accepted Answer

Position Overview:

Al Haya Group is looking for a dynamic candidate with strong organizational skills to support the high-end services provided by a world-class, global leader in second residence and citizenship planning as the Processing Officer for its operations in Antigua & Barbuda.

The successful candidate should have excellent communication skills, problem-solving attitude, attention to detail, who understands and embraces our mission and vision.

Duties and responsibilities:

Comply with the approved internal procedures and guidelines with respect to internal communication, management and processing of files, step by step program guides, and the like, and is guided by their provision at all times;
Processes client files under the supervision of direct line manager in accordance with the internal guidelines, including the company KYC policy;
Liaises with local service providers involved in file processing on files under the supervisor of direct line manager;
Be familiar with the regular update of all program-related documents for each product in coordination with the Processing Officer and Marketing and Processing Manager;
Provides accurate information and updates all relationship managers and file analysts in a timely manner;
Processes files in timely manner as assigned by direct line manager;
Maintain updated and accurate records of clients both physical and electronic file.
Communicates the file progress in writing with the Company’s relationship managers and file analysts;
Respond to inquiries and send notification within/up to 24 hours as of receipt. In the case response cannot be sent within the 24 hours, acknowledge receipt of enquiry within 24 hours as of its receipt and follow up on inquiry in the most expedient way;
Informs the direct line manager and processing officers immediately in the case of problems in the file processing including without limitation delays, missing documents and information that could lead to files withdrawal or rejection;
Assist the team in file processing as instructed and needed by the company.

Your qualifications:

A bachelor’s degree
Excellent command of spoken and written English
Excellent interpersonal skills; analytical and highly organized; proactive and with ability to prioritize; willing and able to work in multicultural environment; efficient and with advanced personal time management skills
Well balanced personal behavior; tactful and patient communicator with diversity sensitivity. Effective problem solver, customer-focused
Team player, collaborative, reliable, flexible, and cooperative, who works well with firm leadership, marketing team and staff at all levels
Excellent command of Microsoft Office suite

Question 2

Program Processing Officer (Antigua & Barbuda)

Accepted Answer

Position Overview:

Al Haya Group is looking for a dynamic candidate with strong organizational skills to support the high-end services provided by a world-class, global leader in second residence and citizenship planning as the Processing Officer for its operations in Antigua & Barbuda.

The successful candidate should have excellent communication skills, problem-solving attitude, attention to detail, who understands and embraces our mission and vision.

Duties and responsibilities:

Comply with the approved internal procedures and guidelines with respect to internal communication, management and processing of files, step by step program guides, and the like, and is guided by their provision at all times;
Processes client files under the supervision of direct line manager in accordance with the internal guidelines, including the company KYC policy;
Liaises with local service providers involved in file processing on files under the supervisor of direct line manager;
Be familiar with the regular update of all program-related documents for each product in coordination with the Processing Officer and Marketing and Processing Manager;
Provides accurate information and updates all relationship managers and file analysts in a timely manner;
Processes files in timely manner as assigned by direct line manager;
Maintain updated and accurate records of clients both physical and electronic file.
Communicates the file progress in writing with the Company’s relationship managers and file analysts;
Respond to inquiries and send notification within/up to 24 hours as of receipt. In the case response cannot be sent within the 24 hours, acknowledge receipt of enquiry within 24 hours as of its receipt and follow up on inquiry in the most expedient way;
Informs the direct line manager and processing officers immediately in the case of problems in the file processing including without limitation delays, missing documents and information that could lead to files withdrawal or rejection;
Assist the team in file processing as instructed and needed by the company.

Your qualifications:

A bachelor’s degree
Excellent command of spoken and written English
Excellent interpersonal skills; analytical and highly organized; proactive and with ability to prioritize; willing and able to work in multicultural environment; efficient and with advanced personal time management skills
Well balanced personal behavior; tactful and patient communicator with diversity sensitivity. Effective problem solver, customer-focused
Team player, collaborative, reliable, flexible, and cooperative, who works well with firm leadership, marketing team and staff at all levels
Excellent command of Microsoft Office suite

Question 3

PROCESSING OFFICER (PORTUGAL/BEIJING)

Accepted Answer

Position Overview:

Arton Capital is looking for a dynamic candidate with strong organizational skills to support the high-end services provided by a world-class, global leader in second residence and citizenship planning as the Processing Officer for its operations in Portugal.

The successful candidate should have excellent communication skills, problem-solving attitude, attention to detail, who understands and embraces our mission and vision.

Duties and responsibilities:

Register incoming files, review, and sort documents
Interact and collaborate with other offices and staff to ensure the smooth and easy communication, follow up, reporting, processing and submission of files
Work in close relation with the Program Managers and direct clients to secure the flawless and efficient service and channel the communication flows
Action all communication with partners and service providers
Maintain archives, database, and all existing CRM and workflow process management systems
Produce progress reports
Undergo initial and ongoing trainings, and stay informed about all updates and developments pertaining to the products in the portfolio of the company
Attend selected meetings, prepare minutes in a timely manner, perform follow-ups as needed
Perform other office administration duties as requested

Your qualifications:

A bachelor’s degree
Excellent command of spoken and written English
Excellent interpersonal skills; analytical and highly organized; proactive and with ability to prioritize; willing and able to work in multicultural environment; efficient and with advanced personal time management skills
Well balanced personal behavior; tactful and patient communicator with diversity sensitivity. Effective problem solver, customer-focused
Team player, collaborative, reliable, flexible, and cooperative, who works well with firm leadership, marketing team and staff at all levels
Excellent command of Microsoft Office suite

Question 4

PROCESSING OFFICER (PORTUGAL/BEIJING)

Accepted Answer

Position Overview:

Arton Capital is looking for a dynamic candidate with strong organizational skills to support the high-end services provided by a world-class, global leader in second residence and citizenship planning as the Processing Officer for its operations in Portugal.

The successful candidate should have excellent communication skills, problem-solving attitude, attention to detail, who understands and embraces our mission and vision.

Duties and responsibilities:

Register incoming files, review, and sort documents
Interact and collaborate with other offices and staff to ensure the smooth and easy communication, follow up, reporting, processing and submission of files
Work in close relation with the Program Managers and direct clients to secure the flawless and efficient service and channel the communication flows
Action all communication with partners and service providers
Maintain archives, database, and all existing CRM and workflow process management systems
Produce progress reports
Undergo initial and ongoing trainings, and stay informed about all updates and developments pertaining to the products in the portfolio of the company
Attend selected meetings, prepare minutes in a timely manner, perform follow-ups as needed
Perform other office administration duties as requested

Your qualifications:

A bachelor’s degree
Excellent command of spoken and written English
Excellent interpersonal skills; analytical and highly organized; proactive and with ability to prioritize; willing and able to work in multicultural environment; efficient and with advanced personal time management skills
Well balanced personal behavior; tactful and patient communicator with diversity sensitivity. Effective problem solver, customer-focused
Team player, collaborative, reliable, flexible, and cooperative, who works well with firm leadership, marketing team and staff at all levels
Excellent command of Microsoft Office suite

Question 5

PROCESSING OFFICER (PORTUGAL/BEIJING)

Accepted Answer

Position Overview:

Arton Capital is looking for a dynamic candidate with strong organizational skills to support the high-end services provided by a world-class, global leader in second residence and citizenship planning as the Processing Officer for its operations in Portugal.

The successful candidate should have excellent communication skills, problem-solving attitude, attention to detail, who understands and embraces our mission and vision.

Duties and responsibilities:

Register incoming files, review, and sort documents
Interact and collaborate with other offices and staff to ensure the smooth and easy communication, follow up, reporting, processing and submission of files
Work in close relation with the Program Managers and direct clients to secure the flawless and efficient service and channel the communication flows
Action all communication with partners and service providers
Maintain archives, database, and all existing CRM and workflow process management systems
Produce progress reports
Undergo initial and ongoing trainings, and stay informed about all updates and developments pertaining to the products in the portfolio of the company
Attend selected meetings, prepare minutes in a timely manner, perform follow-ups as needed
Perform other office administration duties as requested

Your qualifications:

A bachelor’s degree
Excellent command of spoken and written English
Excellent interpersonal skills; analytical and highly organized; proactive and with ability to prioritize; willing and able to work in multicultural environment; efficient and with advanced personal time management skills
Well balanced personal behavior; tactful and patient communicator with diversity sensitivity. Effective problem solver, customer-focused
Team player, collaborative, reliable, flexible, and cooperative, who works well with firm leadership, marketing team and staff at all levels
Excellent command of Microsoft Office suite

Question 6

PROCESSING OFFICER (PORTUGAL/BEIJING)

Accepted Answer

Position Overview:

Arton Capital is looking for a dynamic candidate with strong organizational skills to support the high-end services provided by a world-class, global leader in second residence and citizenship planning as the Processing Officer for its operations in Portugal.

The successful candidate should have excellent communication skills, problem-solving attitude, attention to detail, who understands and embraces our mission and vision.

Duties and responsibilities:

Register incoming files, review, and sort documents
Interact and collaborate with other offices and staff to ensure the smooth and easy communication, follow up, reporting, processing and submission of files
Work in close relation with the Program Managers and direct clients to secure the flawless and efficient service and channel the communication flows
Action all communication with partners and service providers
Maintain archives, database, and all existing CRM and workflow process management systems
Produce progress reports
Undergo initial and ongoing trainings, and stay informed about all updates and developments pertaining to the products in the portfolio of the company
Attend selected meetings, prepare minutes in a timely manner, perform follow-ups as needed
Perform other office administration duties as requested

Your qualifications:

A bachelor’s degree
Excellent command of spoken and written English
Excellent interpersonal skills; analytical and highly organized; proactive and with ability to prioritize; willing and able to work in multicultural environment; efficient and with advanced personal time management skills
Well balanced personal behavior; tactful and patient communicator with diversity sensitivity. Effective problem solver, customer-focused
Team player, collaborative, reliable, flexible, and cooperative, who works well with firm leadership, marketing team and staff at all levels
Excellent command of Microsoft Office suite

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